Privacy Policy
Effective date: October 5, 2026
TenTwelve LLC, doing business as TenTwelve Builders (“we,” “us”) respects your privacy. This notice explains how information provided through tentwelvebuilders.com may be collected and used. Contact us at [email protected] with questions.
Information we collect
When you contact us, you may provide your name, phone number, email address, mailing or project address, and details about your project. Our website and service providers may also collect technical information such as your IP address, browser, device, pages viewed, and interactions through cookies or similar technologies.
How we use information
We use your information to respond to inquiries, review project details, schedule consultations, prepare requested estimates, and communicate about active projects.
With your SMS consent, we may send text messages about your construction inquiry, consultation appointments, requested estimates, and active project updates. Promotional texts about our construction and remodeling services, special offers, discounts, and service updates require separate marketing consent.
Providing a phone number does not automatically subscribe you to text messages. Your SMS consent choices on our project form or website chat determine which categories of text messages you agree to receive. SMS consent is optional and is not a condition of purchase.
Reply STOP to stop text messages. For assistance, reply HELP or email [email protected]. You can opt out of promotional email through any unsubscribe instructions in the message or by contacting us. Contact us to stop promotional mail.
Analytics and advertising
We may use Google Analytics, Meta Pixel, and other analytics or advertising tools, now or in the future, to understand website use and measure or improve advertising. These providers may use cookies or similar technologies and process information under their own policies. Your browser settings may let you limit cookies; doing so may affect site features.
When information is shared
Information may be shared with service providers that help operate our website, contact forms, customer communications, analytics, advertising, scheduling, or business operations, subject to the SMS privacy protections below. We may also disclose information when required by law or to protect our rights.
SMS privacy and consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention
We keep information for as long as reasonably needed for the purposes described here, business records, and applicable legal requirements.
Data security practices
Our website uses HTTPS to encrypt information transmitted between your browser and the website. We use HighLevel to collect and manage contact-form submissions, chat details, SMS consent records, and customer communications. HighLevel documents platform security measures that include encryption of data in transit and at rest, authentication, and access controls to help protect information against unauthorized access, disclosure, alteration, or loss.
No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Please do not submit passwords, payment-card details, Social Security numbers, or other sensitive information through our inquiry forms or chat widget. To report a privacy or security concern, contact [email protected].
Your choices and questions
To ask about the information we hold, request a correction or deletion, or change your communication preferences, email [email protected]. We will respond in accordance with applicable law.
Updates
We may update this notice as our website or practices change. The effective date above identifies this version.